Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. By using our website and placing an order, you agree to the practices described below. We have written this policy in plain language so it is easy to understand. If you have questions, please contact us through the Contact page.
Information We Collect
We collect information you provide directly, such as your name, email address, phone number, shipping address, billing address, and payment-related details needed to process your order. We also collect information automatically when you use our website, such as your IP address, browser type, device type, operating system, pages viewed, referring URLs, and general location information derived from your IP address. We may use cookies, pixels, and similar technologies to collect this information and to improve your experience.
If you contact us through the Contact page, we collect the information you include in your message, such as your order number, the nature of your inquiry, and any attachments or details you provide. If you subscribe to marketing messages, we collect your contact information and your communication preferences.
How We Use Your Information
We use your information to process and fulfill orders, including payment processing, shipping, delivery, and customer support. We use it to communicate with you about your order, respond to inquiries, and provide updates. We use it to improve our website, products, and services, including analyzing trends and measuring the effectiveness of our marketing. We use it to prevent fraud, enforce our policies, comply with legal obligations, and protect the rights and safety of our customers and our business.
We may also use your information to send promotional messages, special offers, and updates about products or services that may interest you. You can opt out of marketing messages at any time by following the unsubscribe instructions in the message or by contacting us through the Contact page. Please note that even if you opt out of marketing, we may still send transactional messages related to your orders.
Sharing of Information
We do not sell your personal information. We may share your information with service providers who help us operate our business, such as payment processors, shipping carriers, fulfillment partners, analytics providers, and customer support tools. These providers are expected to use your information only for the purposes for which it was shared and to protect it appropriately.
We may also share information when required by law, such as in response to a subpoena, court order, or legal process, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure safety. If our business is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to applicable privacy protections.
Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, keep items in your cart, understand how you use our website, and deliver relevant advertising. You can control cookies through your browser settings. Disabling cookies may affect certain features of the website, such as the shopping cart and checkout process. We may also use third-party analytics and advertising tools that collect information about your activity across websites over time. You may be able to opt out of some of these practices through the tools provided by those third parties.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to complete orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it. Retention periods may vary depending on the type of information and the context in which it was collected.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. These measures include encryption where appropriate, access controls, and secure payment processing. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information and to respond promptly to any suspected security incident.
Your Choices and Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your information, and the right to object to certain processing. You may also have the right to request a copy of your information in a portable format. To exercise these rights, contact us through the Contact page. We will respond in accordance with applicable law. We may need to verify your identity before fulfilling a request.
If you are a California resident, you may have additional rights under applicable privacy laws, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of certain sharing. We do not sell personal information as that term is commonly defined. To make a request, contact us through the Contact page.
Children's Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us through the Contact page so we can take appropriate action.
International Users
Our website is operated in the United States and is intended for users in the United States and other supported destinations. If you access our website from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. Privacy laws in those countries may differ from those in your location.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The version posted on this page is the version that applies to your use of the website. We encourage you to review this page periodically. If you have questions about this policy, please contact us through the Contact page.
