Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders to customers in the United States and other supported destinations. By placing an order, you agree to the terms described below. We have written this policy in plain language so you know exactly what to expect from the moment you check out to the moment your order arrives. If anything is unclear, please reach out through the Contact page before placing your order.
Order Processing Time
All orders are processed within one to three business days after payment is confirmed. Business days are Monday through Friday, excluding weekends and recognized holidays. Orders placed on weekends or holidays will begin processing on the next business day. During peak periods, such as major sales events, holiday shopping seasons, or periods of unusually high demand, processing may take slightly longer. If a delay is expected, we will make reasonable efforts to notify you using the contact information provided at checkout. Please make sure your email address and shipping address are accurate and complete, because incorrect information can delay processing and delivery.
Once an order enters processing, it cannot always be modified or canceled. If you need to change something, contact us as soon as possible through the Contact page, and we will do our best to help before the order ships. If the order has already shipped, you may need to follow the return process described in our Refund Policy.
Shipping Methods and Delivery Estimates
We offer free shipping on all orders, with no minimum purchase requirement. There is no membership needed to qualify, and no shipping charges are added at checkout. After processing, delivery is typically expected within six to twelve days. This is an estimate, not a guarantee. Actual delivery time depends on destination, carrier routing, weather, customs processing where applicable, and other factors outside our control. Remote or rural addresses, military addresses, and addresses in certain regions may experience longer transit times.
We may use a variety of carriers and shipping partners to deliver your order. The carrier selected depends on the destination, the size and weight of the items, and the most efficient route available at the time of shipment. You will receive tracking information once your order ships, and you can use that tracking number to monitor progress. Tracking updates may take some time to appear after the label is created. If tracking has not updated within a reasonable period, please contact us through the Contact page and we will investigate.
Free Shipping and Tariffs
Every order ships free. We also cover the relevant tariffs, duties, and import-related charges associated with delivering your order. You will not be asked to pay additional customs fees, brokerage fees, or duty charges at the door. The price you see at checkout is the price you pay. If you ever receive a request for an unexpected fee related to your order, please contact us through the Contact page before paying it, and we will help clarify the situation.
This free shipping and tariff coverage applies to all supported destinations. If a destination is not serviceable, we will notify you and cancel the order if necessary, with a full refund to the original payment method.
Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. Please double-check apartment numbers, suite numbers, street names, ZIP codes, and any delivery instructions. If a package is returned to us because the address was incorrect or incomplete, we will contact you to arrange a reshipment. Additional shipping costs may apply in some cases, and reshipment timelines restart from the date the corrected address is confirmed. If a package is marked as delivered by the carrier to the address you provided, we are not responsible for theft or loss after delivery. If you believe a package was misdelivered, contact us through the Contact page and we will work with the carrier to investigate.
Order Tracking
Tracking information is provided for every shipment. You will receive a shipping confirmation message with tracking details once your order leaves our facility. Tracking may not update in real time, especially during the first twenty-four to forty-eight hours after label creation or during weekends and holidays. If tracking shows no movement for an extended period, contact us through the Contact page so we can open a carrier inquiry. We ask that you wait a reasonable period before reporting a missing package, because many apparent delays resolve themselves within a few days.
Delivery Issues
If your order has not arrived within the expected delivery window, please contact us through the Contact page. We will check the shipment status and work with the carrier to locate your package. If a package is confirmed lost in transit, we will arrange a replacement or a refund in accordance with our Refund Policy. If a package arrives damaged, please keep all packaging materials and take photos of the damage, then contact us within a reasonable time so we can resolve the issue. Do not discard damaged items or packaging before contacting us, because the carrier may require evidence for a claim.
If an item arrives with visible external damage, you may refuse delivery or note the damage with the carrier if possible. Then contact us through the Contact page so we can begin the resolution process.
Split Shipments
Sometimes an order contains multiple items that ship from different locations or become available at different times. In those cases, your order may arrive in more than one package and on different days. You will receive tracking information for each shipment. A split shipment does not change the total shipping cost to you, which remains free. If you receive one package but not another, please allow additional time before reporting the issue, and check all tracking numbers associated with your order.
Undeliverable Packages
A package may be considered undeliverable if the address is incorrect, the recipient is unavailable, the carrier cannot access the delivery location, or the package is refused. If a package is returned to us as undeliverable, we will contact you to arrange reshipment or a refund. Reshipment may require additional shipping charges in some cases, and refunds may exclude certain costs where permitted by applicable law. We encourage you to provide a phone number and email address at checkout so the carrier can reach you if needed.
Shipping Restrictions
Some products may be restricted in certain jurisdictions due to local laws, safety regulations, or carrier policies. If an item in your order cannot be shipped to your location, we will notify you and cancel that item, with a refund for the affected item. We reserve the right to refuse or cancel any order that violates applicable laws or carrier restrictions.
Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our operations, carrier partners, or legal requirements. The version posted on this page is the version that applies to your order at the time of purchase. We encourage you to review this page before placing an order. If you have questions about any part of this policy, please contact us through the Contact page.
